Creative Outdoor Kitchens-623-547-0110

 

Shipping Return Policy

Shipping Policy

Shipping Guidelines
All in-stock orders normally are shipped within 3-5 business days. Back orders are shipped usually within 7-10 business days.

All orders are shipped USPS unless otherwise specified. USPS Mail will get to you within 3-4 business days including Saturdays.


NON-CONTINENTAL USA ADDRESSES: We do not ship to Hawaii, Alaska, Puerto Rico, Guam and the U.S. Virgin Islands addresses, yet.

International Shipping
We do not ship Internationally, yet.

Shortage/Damage
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 5 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. Creative Outdoor Kitchens is not responsible for any delay caused by the shipping company.
Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Contact us by phone, 623-547-0110.

Returns
All products returned must be in new, perfect condition in their original packaging. We will not accept returns after 30 days. All returns are subject to a 25% restocking fee plus any and all associated fees (credit card processing, bank fees/charges, handling, etc). Shipping charges will not be refunded.
We must authorize all returns in advance - please call or e-mail us before sending returns.
Once approved, returns are processed within 2-3 business days.

Non returnable items
No returns on Clearance Items/Discounted/Open Box/Specials. No returns on special ordered items or on items which cannot be sent by UPS or USPS.

Know the product before ordering
You should be familiar with the items and their proper use before ordering. You may e-mail us or call us with questions about our products before ordering. Do not buy an item with a "try and see if this works" attitude. Returns increase costs for all involved.

Shipping damage
Please inspect the outside of packages before signing for them. If there is damage to the package, you may refuse to accept it or make a note with the carrier of the damaged carton and accept the shipment. If you accept a damaged package and discover any of the contents were damaged, please notify the carrier that day.
For products damaged in shipment with no obvious damage to the packaging, please notify us or the carrier immediately (must be within two days).

Defective merchandise
If any product is found to be defective within 30 days, please notify us immediately. We will issue a return authorization and shipping instructions. We will examine the item. If it is defective we will send a replacement with no shipping/handling charges.
If it is not defective, we will notify you by e-mail and either return it to you at your expense, or charge you a 20% restocking charge.

Liability disclaimer
Creative Outdoor Kitchens (Creativeoutdoorkitchens.com) shall not be liable for indirect, special, incidental, or consequential damages.
Our liability under any and all circumstances shall not exceed the price actually paid for the product or part on which such liability is based.
Although we strive for accuracy in descriptions and prices of all products and to maintain adequate inventory to fulfill anticipated orders, Creative Outdoor Kitchens shall not be liable errors including computer errors, unavailability of products, or the negligence of any other parties such as suppliers or shippers.

Order acceptance
All orders are subject to acceptance by Creative Outdoor Kitchens order fulfillment personnel. We cannot guarantee future prices of most products, so orders placed at these prices might be limited to quantities available for immediate delivery.

Questions?

For questions about products, availability, pricing, and shipping, please contact Customer Service using the Contact us menu item or by e-mail or telephone.