Shipping Policy
Shipping Guidelines
All in-stock orders normally are shipped within 1-2 business days. Back orders are shipped usually within 4-5 business days.
All orders are shipped USPS unless otherwise specified. USPS Mail will get to you within 2-3 business days including Saturdays.
NON-CONTINENTAL USA ADDRESSES: We do not ship to Hawaii, Alaska, Puerto Rico, Guam and the U.S. Virgin Islands addresses, yet.
International Shipping
We do not ship Internationally, yet.
Shortage/Damage
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 5 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. Creative Outdoor Kitchens is not responsible for any delay caused by the shipping company.
Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Contact us by phone, 623-547-0110.
